Device Care Installation

For both myRTLS Cloud and myRTLS On-Premise deployment it is necessary to install Device Care Data Probe manually on your server for the data collection. The data probe collects and resends all relevant data from RTLS Studio as well as the server to Device Care as part of myRTLS Cloud or myRTLS On-Premise. 

Follow the Device Care Data Probe installation guide based on the platform your RTLS Studio is installed on: 

Do you migrate RTLS Studio instalaltion?

If you would like to migrate to a new RTLS server installation and connect it with your Site in, you can find your Site ID and Site password under the Restart Device Care Installation button on the Device Care Setting page. For the installation, you should follow the steps based on the platform as described above on this page.