Device Care Setting

By Device Care Setting you can define thresholds and manage the alerts. 

Metric Setting

The default setting is shown in the picture below: 

Select required metrics to be alerted by email and included in reports. By default, all metrics are selected. 

Threshold description for each metric is in the table below:

ParameterDefault ThresholdDescription
Online Anchors5

If the number of online anchors is below the threshold an alert is sent and it is included in a report. 

The threshold should be changed when the RTLS System deployment is finished and the number of anchors is fixed. 

Localization CellBAD

An alert is sent and it is included in a report in one of two cases: 

  • Bad → a cell is not used for the calculation or is performing poorly.
  • Warning → Some of the anchors in the cell are not utilized, but the overall localization in this cell should be fine.
Uptime< 600 sWhen the uptime of the server is below 600 seconds an alert is sent and it is included in a report. 
CPU Load> 90 %If the CPU load is higher than 90% an alert is sent and it is included in a report. 
Free HDD< 2 GBIf the HDD space is lower than 2 GB an alert is sent and included in a report. 
Free RAM< 1 GBIf the RAM availability is lower than 1 GB an alert is sent and it is included in a report. 
API Latency> 500msAPI latency higher than 500ms is alerted and reported.
Positions Latency> 500msPosition latency higher than 500ms is alerted and reported.
Service Restarts> 0

If there are 1 or more service restarts an alert is sent and it is included in a report. 


Services included: 

  • Apache 2
  • MySQL
  • RTLS IO
  • RTLS Manager
  • RTLS Server
  • Websocket Server
  • ZoneWatch
Tag BatteriesLOW BATTERY

An alert is sent and it is included in a report in this case: 

  • Low Battery → the tag is slowly reaching the state of turning off.


The actual percentage depends on the type of the tag and its battery → Coin or Li-on/Li-pol. Find more details about batteries on page Tag Battery Value.

Detailed description of each metric you can find on the page Device Care Dashboard.

Notification Setting

Add the email address of each person who should receive alerts and reports, based on the metric settings you defined above. The reports could be received weekly or monthly. 

For more details about reports see page Device Care Reports.

Restart Device Care Installation

If you migrate RTLS Studio to a new server, you can find all installations steps under Restart Device Care Installation button. 

Under the button, you can find all steps as well as Site ID and Site Password. See more on page Device Care Installation. 


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